Frequently Asked Questions

We're a family-owned business, not a national chain. We do our best to make every rental easy, fun, and stress-free. If you have a question that isn't answered here, don't hesitate to reach out—we're always happy to help!

All of our rentals are for the entire day—no matter what time your event starts. We want you to enjoy your rental without feeling rushed.

We'll reach out the week of your rental to confirm your date, delivery time, location, and exactly where you'd like everything set up.

Yes! We handle both delivery and pickup. Pickup arrangements will be discussed before your event and confirmed again when we deliver.

Absolutely! We handle all setup and make sure everything is properly secured before we leave.

It's preferred, but we understand that isn't always possible. If you can't be there, we'll ask you to send us a detailed message along with a photo showing exactly where you'd like everything set up.

Payment is due when we arrive for setup.

Deposits are generally not required, but may be requested for larger events or special orders.

We accept cash and checks. Venmo or PayPal can be arranged upon request.

Delivery is included within our standard service area. Rentals outside that area may be subject to a delivery fee, which will always be discussed before booking.

Setup space depends on the equipment you've rented. We'll let you know the required dimensions when you book.

We can set up on:

• Grass (preferred)
• Concrete
• Asphalt
• Gravel (depending on the unit)

Please let us know what surface you have when booking so we can bring the proper anchoring equipment.

Inflatables must be placed on reasonably level ground so they can be safely anchored and used.

Yes. A standard electrical outlet is required within approximately 100 feet of the setup location. If power isn't available, let us know and we'll discuss available options.

We provide all of the rental equipment. You'll simply need to provide a working water source.

Yes! We can set up at parks, lakes, campgrounds, and other public venues. Customers are responsible for obtaining any required permits and ensuring electricity and water are available if needed.

Safety always comes first. If weather becomes unsafe, we'll work with you to reschedule whenever possible. If you have concerns about the forecast, just give us a call.

No. For everyone's safety, once an inflatable has been set up and secured, it must remain in its original location. If the unit is moved or tampered with after setup, additional fees may apply.

Absolutely! Get in there and have fun with your kids! Many of our inflatables are designed for all ages, while others are recommended for children 8 and under. We'll gladly help you choose the best unit for your event.

Yes! Every inflatable is cleaned and sanitized between rentals so it's ready for your family to enjoy.

Yes! Overnight rentals are available depending on the location. Just ask when booking.

Absolutely! We offer multi-day rentals at discounted rates. Additional fees will apply and will be discussed when booking.

Yes! Most packages allow inflatable substitutions. Additional charges may apply depending on the unit selected.

Yes! If you're renting multiple items, let us know. We'd be happy to build a custom package for your event.

The sooner, the better! Weekends and holidays book quickly, especially during the summer months.

We understand plans can change. Please contact us as soon as possible if you need to cancel or reschedule, and we'll do our best to work with you.

We do our best to accommodate requested times whenever possible. Because we make multiple deliveries each day, exact delivery and pickup times cannot always be guaranteed. We'll contact you the week of your rental to coordinate a time that works for everyone.

• An adult 18 years or older must be present for both delivery and pickup unless other arrangements are made.
• Please have the setup area cleared of toys, vehicles, pet waste, and other obstacles before we arrive.
• Water units require access to a working water source.
• Shoes, food, drinks, gum, confetti, silly string, and sharp objects are not permitted on the inflatables.
• Pets are not allowed on or inside any inflatable.
• Adult supervision is required whenever the equipment is in use.
• If you notice any problem with your rental, contact us immediately. Please do not attempt to repair, move, or modify the equipment yourself unless instructed by Jeff Conkle.